Shipping and Returns

Perma Mask

Shipping

WHEN WILL MY PRODUCTS ARRIVE?

Products in stock (as indicated on the website) will arrive in 4 – 7 business days.

During public holidays, delivery may be delayed by an additional 1-3 business days.

We do not accept orders for out-of-stock items, however, you can sign-up for our mailing list here to be notified when we have new products.

HOW MUCH DOES SHIPPING COST?

We offer free delivery for orders above $49 USD.
Orders under $49 will be charged a shipping fee of $9.95 USD.

WHAT SHIPPING COMPANIES DO YOU USE?

We work with the top national shipping companies that are safe, efficient, and reliable. We will provide you with a tracking number for you to check the shipping status or your order on the shipping company’s website.

Returns and Refunds

Due to the nature of the product and for hygiene reasons, we cannot accept returns unless the product arrives damaged to the customer. Damage can be defined as the product arriving with a rip, tear, or stain. The Company will replace damaged masks with new masks.

Masks that arrive damaged must be returned within 7 calendar days of being received by the customer. Please contact customer support at [email protected] to initiate the return process. New mask(s) will be sent to you within 7 business days of receiving the returned item.

The Company reserves the right to reject any returns if the returned item doesn’t meet above conditions.

Cancellations

Orders cannot be cancelled after you have confirmed the order on the website and submitted your credit card info. If you have any questions before submitting your order, please contact us at [email protected].